Before delivery
We confirm payment and prepare the database file, including checking emails before delivery. The preview is not a ready-to-download final file. Ask us for a delivery estimate if your purchase is time-sensitive. Files are delivered digitally; there is no physical shipping.
Failed delivery or an unusable file
If your file is missing, inaccessible, or does not match the agreed order, contact us with your order number. We will investigate and arrange a corrected file or delivery. If we cannot fulfill the paid order, the undelivered portion is eligible for a refund. A wholly undelivered order is eligible for a full refund.
Invalid records: replacement data or money back
If records in your purchased list are confirmed invalid, we will provide additional suitable, checked records to replace the affected records or issue a monetary refund for the invalid portion of your purchase. Contact us with your order number, the affected records, and evidence of the issue. Tell us whether you prefer replacement data or a refund. Replacement records should match the agreed order scope; you do not have to accept unrelated data.
What email verification means
Checking an address does not guarantee inbox placement or a response. Spam-folder placement, sender reputation, campaign configuration, and a recipient declining an offer are different from an invalid record. We assess the reason for failure rather than treating every campaign result as a data defect.
Cancellation requests
Contact us promptly if you need to cancel or change an order. We will check whether preparation or delivery has started and explain the available resolution. A completed, usable digital delivery is not automatically refundable merely because it has not been used. Mandatory legal rights remain unaffected.
How to request help
Use our contact page or account support with your order number, a description, and the affected record details where relevant. Never send card credentials. Approved refunds are returned through the original payment method where supported; your provider determines when the credit appears. This policy does not restrict your statutory rights or payment-provider dispute rights.
Questions or a request?
Contact AudFind about your order, a record, or your privacy.
Contact AudFind